Integrations.Plumbing with the rest of your stack.
How to get data out of RoomAlyzer: the open REST API, the MCP server for AI assistants, per-tenant API keys and where the docs live.
How do we get data out of RoomAlyzer?
Two ways. A REST API gives developers and systems programmatic access to live and historical sensor data, and an MCP server lets AI agents query the same data in natural language. Both are managed from the Administration section inside RoomAlyzer. For one-off analysis, reports can also be exported as CSV.
How do I authenticate against the API?
Each tenant receives a dedicated API key that scopes access to its own data only; scopes control exactly which data the key can read, and there is no cross-tenant access. The MCP server authenticates with a Bearer key issued the same way.
Where is the API documented?
All public endpoints, with request and response examples and schema definitions, are documented in an interactive API reference at v2.roomalyzer.com/api/docs/public. No login is required to read it.
Can we build our own integration?
Yes. The REST API is open and documented, so your developers can connect RoomAlyzer to your own workflows, dashboards and BI tools. For custom integrations or enterprise data pipelines, contact info@iot-fabrikken.com.
Which systems can we connect RoomAlyzer to?
Anything that can call a REST API, and any AI assistant that supports the Model Context Protocol. Tell us which tool you have in mind and we will point you to the right endpoints.
What data can we read through the REST API?
Live readings and historical data for indoor climate (temperature, humidity, CO₂ and more) plus per-sensor thresholds and deviation summaries; building-level preservation data (Preservation Index PI/TWPI, VTT mould risk, EN 15757 fluctuations and conservation heating); active and historical water alarms with sensor fleet status; and monthly occupancy heatmaps for space management.
How do we create an API key?
In RoomAlyzer, go to Administration → API Keys and create a key. Scopes control exactly which data the key can read, and the key is permanently bound to your organisation.
Can we build our own dashboard or BI report on the API?
Yes. The REST API is designed for exactly that: a custom dashboard, a feed into a BI tool, or automation that reacts to climate conditions. Endpoints, examples and schemas are at v2.roomalyzer.com/api/docs/public.
What is the RoomAlyzer MCP server?
An MCP (Model Context Protocol) server that lets AI assistants and agents query your sensor data directly. Ask questions such as "Which rooms had the highest CO₂ this week?" or "Are any sensors outside the summer thresholds?" and get structured answers from your own data.
How do we connect an AI assistant to RoomAlyzer?
Create a key under Administration → MCP Keys (it is shown once, on creation), then point your MCP-capable assistant at mcp.roomalyzer.com/sse with that key as a Bearer token.
Can an AI agent see another customer's data through MCP?
No. Every MCP key is tied to your tenant, so answers only ever come from your own organisation's data.
Related
Was this helpful?
Thanks for your feedback.
Integrations
How do we get data out of RoomAlyzer?
Two ways. A REST API gives developers and systems programmatic access to live and historical sensor data, and an MCP server lets AI agents query the same data in natural language. Both are managed from the Administration section inside RoomAlyzer. For one-off analysis, reports can also be exported as CSV.
View topicIntegrations
How do I authenticate against the API?
Each tenant receives a dedicated API key that scopes access to its own data only; scopes control exactly which data the key can read, and there is no cross-tenant access. The MCP server authenticates with a Bearer key issued the same way.
View topicIntegrations
Where is the API documented?
All public endpoints, with request and response examples and schema definitions, are documented in an interactive API reference at v2.roomalyzer.com/api/docs/public. No login is required to read it.
View topicIntegrations
Can we build our own integration?
Yes. The REST API is open and documented, so your developers can connect RoomAlyzer to your own workflows, dashboards and BI tools. For custom integrations or enterprise data pipelines, contact info@iot-fabrikken.com.
View topicIntegrations
Which systems can we connect RoomAlyzer to?
Anything that can call a REST API, and any AI assistant that supports the Model Context Protocol. Tell us which tool you have in mind and we will point you to the right endpoints.
View topicIntegrations
What data can we read through the REST API?
Live readings and historical data for indoor climate (temperature, humidity, CO₂ and more) plus per-sensor thresholds and deviation summaries; building-level preservation data (Preservation Index PI/TWPI, VTT mould risk, EN 15757 fluctuations and conservation heating); active and historical water alarms with sensor fleet status; and monthly occupancy heatmaps for space management.
View topicIntegrations
How do we create an API key?
In RoomAlyzer, go to Administration → API Keys and create a key. Scopes control exactly which data the key can read, and the key is permanently bound to your organisation.
View topicIntegrations
Can we build our own dashboard or BI report on the API?
Yes. The REST API is designed for exactly that: a custom dashboard, a feed into a BI tool, or automation that reacts to climate conditions. Endpoints, examples and schemas are at v2.roomalyzer.com/api/docs/public.
View topicIntegrations
What is the RoomAlyzer MCP server?
An MCP (Model Context Protocol) server that lets AI assistants and agents query your sensor data directly. Ask questions such as "Which rooms had the highest CO₂ this week?" or "Are any sensors outside the summer thresholds?" and get structured answers from your own data.
View topicIntegrations
How do we connect an AI assistant to RoomAlyzer?
Create a key under Administration → MCP Keys (it is shown once, on creation), then point your MCP-capable assistant at mcp.roomalyzer.com/sse with that key as a Bearer token.
View topicIntegrations
Can an AI agent see another customer's data through MCP?
No. Every MCP key is tied to your tenant, so answers only ever come from your own organisation's data.
View topicDashboards
How do I open a dashboard someone shared with me?
1. Open Dashboard. 2. Open the dashboard menu at the top of the page. 3. Choose the dashboard that was shared with you. A shared dashboard can be write-protected. The page then shows a read-only banner, so you can view it without changing it.
View topicDashboards
What do the tiles show?
A tile is one live view of the solution you have open. On indoor climate a tile can be a current reading against its limit, a temperature and relative humidity chart, a ranking such as the highest humidity, a 24-hour average with the range, outdoor temperature and humidity, mould risk, or presence across the week. Each tile shows when the reading arrived.
View topicDashboards
How do I create a dashboard?
1. Open Dashboard. 2. Open the dashboard menu next to the title and choose Create New Dashboard. The menu lists your own dashboards first, then the ones shared with you. 3. A new dashboard starts empty. Click Add your first widget to pick a widget type, choose the sensors or a location, and place it on the grid. Drag to move or resize. Changes save as you go.
View topicDashboards
How do I add a widget to a dashboard?
1. Open the dashboard and click Add your first widget, or the add button on a dashboard that already has tiles. 2. Under Select data source, choose Single Sensor or Location (Group), then pick the sensor or the location from the list. Sensors are grouped by location, and you can search. 3. Choose the parameter, such as temperature, humidity, or CO₂, or All values. 4. Choose the widget type: Average for a single figure, Graph for a chart, or Latest for the current reading. A graph can take a second parameter on its own axis and a period from the last 24 hours to the last month. 5. Click Add Widget.
View topicDashboards
How do I share a dashboard, and how do I put it on a wall screen?
1. Open the dashboard menu next to the title. On your own dashboard, use the share action to share it with everyone in your organisation. The dashboard gets a Shared badge, and colleagues find it under Shared with me. Use the same action again to stop sharing. 2. For a wall screen, click TV Mode at the top right. Choose a password of at least six characters and click Create TV link. The link opens the dashboard without a login, protected by that password, so share it only with people who should see it. The password can be changed later.
View topicAlerts
Where do I see whether readings are inside the limits?
Open Deviations > Status. Choose the location and a period from the last 24 hours up to six months, or set your own dates. The page splits each parameter into too low, inside the target, and too high, as a share of that period. On indoor climate the parameters are temperature, CO₂, relative humidity, eTVOC, sound level, and light level.
View topicAlerts
How do I find which sensors were outside the limits?
Open Deviations > Which Sensors. 1. Filter by location, and by temperature, relative humidity, CO₂, or eTVOC. 2. Choose a period from yesterday up to a year. 3. Open a location to see its sensors. The list ranks locations by the longest continuous time outside the target band, and by the largest gap from that band.
View topicAlerts
Where do I find threshold notifications?
Open Deviations > Notifications. Each row is one sensor. A notification watches a limit, such as temperature or relative humidity above or below a value, and goes to an email address or a phone number. You can turn a notification off from that list.
View topicAlerts
How do I create a notification for a sensor?
1. Open Deviations > Notifications and click Create Notification. 2. Choose the sensor and the parameter. 3. Set the rule: Higher than or Lower than a limit. The field is prefilled from the sensor's scenario. Set the sensitivity, the number of readings in a row that must be outside the limit before the alert is sent. To be told at the other limit as well, create a second notification. 4. Choose the language of the message. 5. Add recipients by email or SMS. Insert myself adds your own address. 6. Click Save Notification.
View topicAlerts
How do I test, pause, edit, or delete a notification?
1. Open Deviations > Notifications. 2. Each row is one rule for one sensor. The badge next to the limit is the sensitivity, the readings in a row required before the alert. The controls at the end of the row do the rest: Test: Send a message to the recipients now. Copy: Use this rule as a template for a new one. Edit: Change the limit, sensitivity, or recipients. Delete: Remove the rule. Switch: Pause the notification without deleting it; switch it back on later.
View topicAlerts
How do I get silent and low-battery sensors by email?
1. Click the bell in the top bar. It opens the Problems Overview for your organisation. 2. The overview lists silent sensors, with the number of hours without contact that counts as silent, and sensors with low battery. 3. Under Email alerts, choose Daily, Weekly, Monthly, or Never, add the recipients, and click Save Settings. The email is only sent when there is a problem to report. Send test email shows what it looks like.
View topicAlerts
How do I set the thresholds for a location or a sensor?
Open Administration at the bottom of the side menu, then Indoor climate > Thresholds. The Scenarios tab holds ready-made threshold sets, grouped by what the room is used for, such as Office & Workplace or Preservation & Heritage. Filter by standard, such as EPBD / EN 16798, EN 15757, or HACCP, or search for a room type. Overview shows which scenario each sensor follows right now. 1. Open a group and click a scenario to see its green, amber, and red zones for every parameter, summer and winter. 2. Click Apply and choose the locations or sensors it should cover. A sensor can also get its own scenario under Administration > Sensors, which overrides the one set on its location.
View topicReports
Where do I find indoor climate reports?
Open Reports > Indoor Climate Report. Subscriptions send a report for one sensor on a schedule. The list shows the report style, the language, and the email addresses that receive it. Historical is for a week or a month that has already passed.
View topicReports
How do I order a report for a past period?
Open Reports > Indoor Climate Report > Historical. 1. Choose the sensor, then a week or a month that has data. 2. Set the format to normal or simple, and pick Danish, German, or English. 3. Add the recipients. The report is emailed when it is ready, usually within 10 minutes.
View topicReports
How do I get a PDF for one location?
Open Reports > Location Report. 1. Choose the location. 2. Choose download now, send now, download and send, or a schedule. 3. Set the period to a preset from one week to one year, or a date range, and choose a full report or a short report. 4. Pick Danish, English, German, or Swedish. Scheduled reports are listed with the next send time.
View topicReports
How do I edit or stop a report subscription?
1. Open Reports > Indoor Climate Report. The Subscriptions tab is open by default. 2. Each card is one subscription: the sensor, the frequency, the format, the language, and the recipients. Test sends the report now. The pencil edits it, and the bin stops it. 3. In Edit Report, change the sensor, the format (normal or simple), the frequency (daily, weekly, or monthly), the language, or the recipients, and click Update Report. The report is not rebuilt; the next one follows the new settings.
View topicReports
How do I get a graph by email on a schedule?
1. Open Graphs and build the graph you want to receive: the sensors, the parameters, the period, and the zones. 2. Click the envelope icon in the toolbar above the chart. 3. Create Mail graph shows what will be sent: the sensors, the parameters, the graph length, and the zones, with the period rolling forward each time. Choose the email language, add the recipients, pick Daily, Weekly, or Monthly, and tick Include AI analysis if you want a written note on the trends. Click Save Mail graph. 4. Saved mail graphs are listed under Reports > Mail Graphs, with the next delivery date. From there you can send a test email, edit the recipients and the frequency, or delete the subscription.
View topicReports
How do I download raw data as CSV?
1. Open Reports > Download Data. 2. Choose One sensor to download up to one year in the browser, or Location (email) to order the full history for a whole location by email. 3. Pick the sensor, the start and end date, and the values you need. Date and time are always included. 4. Click Generate Preview to check the first rows, then download. Emailed exports are split into one file per month and stay listed under Previous exports, so you can download them again.
View topicSensors
Where do I find the sensor list?
Open Sensor List. Sensors are grouped by location, and the page states how many sensors and locations you have. Each row shows the latest contact time and the readings that sensor provides, such as temperature, relative humidity, the VTT mould index, CO₂, eTVOC, sound level, and light level. A parameter the sensor does not measure is left blank.
View topicSensors
How do I find one sensor?
1. Open Sensor List. 2. Type in the search field, or use the problem filter to show only sensors that currently have a problem. 3. On the row, open the quick chart, or copy the sensor ID.
View topicSensors
What is the Building List, and how do I read it?
1. Open Building List. 2. It shows every location in your fleet with one figure per location, and sorts them into Outside and OK against the criteria on the right. Choose Latest or the average over 7, 30, or 90 days. Star a location to keep it under Favorites only. 3. Under Criteria, set a minimum and a maximum for a parameter such as relative humidity, or add another criterion. A location is Outside when its figure falls outside those limits. 4. Map shows the same locations as coloured pins. Locations are created and sensors moved under Administration > Sensors; Building List only reads them.
View topicSensors
How do I put sensors on a floor plan?
1. Open Administration at the bottom of the side menu, then General > Floor plans. 2. Choose the location in the dropdown and use the upload icon to add a plan as an image (PNG or JPG). 3. Drag a sensor from the Unplaced list onto the plan. Snap lines sensors up with the ones already placed. The pencil renames the plan, and the bin removes it. 4. Open Map / Floor Plan and switch to Floor Plan to see the live readings on the plan. Choose the plan and the parameter at the top. TV opens it for a wall screen in the same way as a dashboard.
View topicSensors
How do I rename a sensor, move it to another room, or add a location?
1. Open Administration at the bottom of the side menu. Sensors, maps, and floor plans are under General; thresholds, energy, and mould settings are under Indoor climate. 2. Open Sensors. The counters at the top show how many sensors are active, silent, low on battery, or inactive. Locations are listed on the left; + New adds one. 3. Click a sensor row to change its name or its location. Readings before the move stay with the old location. Scan QR adds a new sensor from the code on the device. 4. Under Maps, drag a sensor or a location name onto the map to place it. Home address centres the map on your address, and the globe switches to satellite view.
View topicAnalyses
What is mould risk, and how does it work?
Open Analyses > Mold Risk. It uses the VTT model. Temperature, relative humidity, and how sensitive the surface is become a mould index from 0 to 6. 0 to 1 means no growth. 1 to 3 is microscopic growth, a warning before you can see it. 3 to 6 means the climate has favoured growth that may be visible, so the surface should be inspected. Filter the table by material. Very sensitive (SQ1) covers untreated softwood, paper, organic insulation, canvas, textiles, and leather. Sensitive (SQ2) covers planed wood, plywood, MDF, paper-faced plasterboard, painted wood, and furniture. Each row shows the index, a status, the trend over seven days, and how often the surface was humid over four weeks. Open Analysis on a row for the index over time.
View topicAnalyses
What is energy optimisation, and how does it work?
Open Analyses > Energy Optimization. It estimates wasted heating or cooling for each location over 7, 30, or 90 days. The estimate uses indoor temperature and the building settings you enter, such as floor area, ceiling height, insulation class, heat source, cooling source, and energy price. It is not a reading from an energy meter, so real consumption can differ. The comfort band follows EN 16798-1 category II unless you change it: about 20–24 °C in the heating season and 23–26 °C in the cooling season. Waste is energy used to heat above the lower limit, or to cool below the upper limit. The page also shows an estimated CO₂ figure for that waste. Open the sensor guide on the page for the standards behind the calculation, or Configure to set the building and the energy source.
View topicAnalyses
What is the DGNB report, and how does it work?
Open Analyses > DGNB Report. It gathers temperature, relative humidity, and CO₂ as evidence for SOC1.1 thermal comfort and the CO₂ categories in EN 16798-1. It does not document the SOC1.2 TVOC knockout. eTVOC can be added as a preliminary check, and it stays off unless you turn it on. The PDF can include statistics, charts with coloured limit bands, floor plans with numbered sensor positions, and the hours measured inside the occupied time you set. Limits come from the DGNB standard, building type, and ventilation type, and you can adjust them before the PDF is made. 1. Choose the standard (DGNB New build 2023, New build 2020, or In-use 2023), the building type, the ventilation type, the dates, and the occupied hours. You can remove public holidays from the calendar. 2. Choose the sensors. 3. Review the limits. The wizard then builds the PDF. Earlier reports stay listed on the page.
View topicAnalyses
What is the EPBD report, and how does it work?
Open Analyses > EPBD Report. EPBD 2024 asks building owners to document indoor climate. This report does that against EN 16798-1:2019, for owners, facility managers, and consultants who need evidence for an energy certificate, a certification scheme, or an authority. The PDF can include a gap check for locations missing a scenario or CO₂ coverage, compliance for temperature, relative humidity, and CO₂, charts, an energy overview, a monthly trend, and suggested improvements. Only occupied hours count. A location needs an EPBD scenario first. The scenario sets a comfort category from I (strictest) to IV (minimum). 1. Choose the location. 2. Check that the zones have temperature, relative humidity, and CO₂, and set the occupied hours. 3. Choose the sections and the recipients. The report is generated in the background and emailed. Finished reports stay on the page.
View topicAnalyses
What is the workplace temperature analysis, and how does it work?
Open Analyses > Workplace heat. It documents room temperature during occupied hours against a workplace or comfort package. It does not replace an accredited occupational-health measurement. Packages cover ASR A3.5 (Germany), Danish guidance at 25 °C, AStV 25 °C (Austria), AV 26 °C (Sweden), Dutch guidance at 26 °C and 28 °C, INRS 30 °C (France), and EN 16798-1 categories II, III, and IV. ASR and the Danish package use indoor temperature and, when you have it, outdoor temperature. The other packages judge indoor temperature only. 1. Choose the package, the period (7 days, 1 month, this summer, last summer, or your own dates), and the outdoor source (automatic, an outdoor sensor, weather data, or indoor only). 2. Set the occupied hours. Only those hours are scored. 3. The PDF lists hours observed, hours over the limit, the peak, a table per room, and a calendar. An AI note at the end is guidance only.
View topicAnalyses
What is the school CO₂ analysis, and how does it work?
Open Analyses > School CO₂. It documents CO₂ while classrooms are in use. Choose Danish school practice, FoHMFS 2014:18 (Sweden), UBA / ASR A3.6 (Germany), EN 16798-1, or Belgian IAQ level A/B. Under the German set, below 1000 ppm is acceptable, 1000–2000 ppm is a warning, and above 2000 ppm is unacceptable. The Danish set treats 1000 ppm as the limit during occupied hours. EN 16798-1 scores classrooms as ppm above outdoor air. Only occupied time is scored, from the raw readings. A gap longer than 20 minutes breaks a run and is not counted as acceptable. 1. Choose the rule and the period (7 days, 1 month, this quarter, this school year, last school year, or your own dates). 2. Set the occupied hours. The default school pattern is Monday to Friday, 08:00–16:00. 3. The PDF includes minutes observed, minutes over the limit, the peak, a table per room, a calendar of daily peaks, and charts for the worst rooms. The AI note is guidance only.
View topicAnalyses
How do I compare sensors in Graphs?
1. Open Graphs. 2. Choose a period from 1D to 1Y, or step through dates with the arrows. Under Axes & zones, set the parameter on each axis, such as temperature on the left and relative humidity on the right, and choose which parameter draws the green, amber, and red zones. Advanced mode adds absolute humidity and dew point. The toolbar above the chart edits the graph, asks the AI for a summary, expands the chart, saves a PDF, or sets up a mail graph. 3. Click Add sensor in the Sensors panel to overlay up to five sensors on the same chart. Each sensor gets its own colour in the legend. Remove one with the minus. Location Graphs at the top shows a whole location instead of individual sensors.
View topicAnalyses
How do I use the AI Assistant?
1. Open AI Assistant. 2. Type a question in plain language, or start from one of the suggestions, such as which locations had the most deviations last month. Answers are grounded in your organisation's own sensor data and nothing else. Context shows what the assistant can see. Conversations are kept on the left, and Insights collects observations it has made on its own. The answers are guidance, not an accredited assessment. Check them against the raw data before you act on them.
View topicAnalyses
How do I change the material class for mould risk?
1. Open Administration at the bottom of the side menu, then Indoor climate > Mold Risk. 2. Every sensor that measures temperature and humidity is enrolled on SQ2 automatically. Choose the class that matches the most vulnerable surface within 4–5 metres of the sensor: SQ1 very sensitive (untreated softwood, paper, textiles, leather), SQ2 sensitive (planed wood, plywood, MDF, plasterboard, painted wood), SQ3 medium resistant (concrete, brick, plaster, mineral wool), or SQ4 resistant (glass, metal, tiles, glazed ceramics). 3. Drying speed controls how fast the index falls when the room dries out again. Keep Standard unless the structure is massive. Tick Previous mould damage if the surface has had mould before. 4. Click Assign to sensors and choose the sensors these settings apply to. Overview at the top shows the class each sensor follows now, and lets you remove a sensor from the analysis.
View topicAnalyses
How do I set up a building for energy optimisation?
1. Open Administration at the bottom of the side menu, then Indoor climate > Energy configuration. You can also reach it with Configure on the Energy Optimization page. 2. Choose the currency, or let it follow the agreement country. 3. Pick a location on the left and fill in the building physics: floor area, ceiling height, and insulation class. The volume is calculated. 4. Set the heating source, the cooling source, and the heating price. An empty price uses a national average. 5. Adjust the comfort zone for the heating and the cooling season if your building differs from EN 16798-1 category II. A location shows Configured when it is done. Sensor guide explains the standards behind the calculation.
View topicAbout the platform
Where do I find dashboards?
Open Dashboard in the side menu.
View topicAbout the platform
What is RoomAlyzer?
RoomAlyzer is IoT Fabrikken's cloud platform for wireless building sensors. The sensors report over cellular / NB-IoT, so nothing joins your Wi-Fi, and the data is hosted in the EU. The platform turns the readings into dashboards, alerts and compliance reports, and exposes a REST API and an MCP server so the data can flow onwards to BMS, FM and BI tools or AI assistants.
View topicAbout the platform
How often does the platform get updated?
We ship small updates weekly and larger features monthly, with a published changelog. Backwards-incompatible API changes are versioned and announced in advance.
View topicAbout the platform
What's the historical data retention?
Raw readings are retained for 24 months by default, with hourly and daily aggregates retained for the lifetime of the account. Enterprise plans can extend raw retention to five or ten years.
View topicAbout the platform
Can we white-label the dashboards?
Yes. Enterprise customers can apply their own colours, logo and subdomain to dashboards shown to tenants or students.
View topicAbout the platform
What's the platform's uptime?
The production environment targets 99.9% monthly availability. Scheduled maintenance windows are announced at least seven days in advance and performed out of business hours.
View topicAbout the platform
Can I export everything if I leave?
Yes. Every customer can export all historical sensor readings as CSV or Parquet, plus metadata (rooms, floor plans, thresholds) as JSON. There's no export fee and no lock-in.
View topicAbout the platform
How do I change the language of the platform?
Use the language button in the corner of the login page before you sign in.
View topicAbout the platform
Which browser or device do I need?
A current browser (Chrome, Edge, Firefox, or Safari) on a computer, tablet, or phone. Nothing is installed.
View topicAbout the platform
Can I make the text larger?
Use the zoom in your browser: Ctrl and + on Windows, Cmd and + on Mac. The layout adapts.
View topicAbout the platform
Why does a module in the switcher show a lock?
That module is not part of your agreement. Contact sales to add it.
View topicAbout the platform
What do the bell and the question mark in the top bar do?
The bell shows recent alerts for your organisation. The question mark opens the in-app guide for the page you are on.
View topicAbout the platform
Why does a page say read-only?
Either your role is viewer, or the dashboard was shared write-protected. Ask an administrator for a different role if you need to make changes.
View topicAbout the platform
What do green, amber, and red mean?
Green is inside the target band of the scenario. Amber is outside the target but inside the warning band. Red is beyond the warning band. The same colours apply on dashboards, in Deviations, and in reports.
View topicAbout the platform
What does the time under a tile mean?
When the latest reading arrived, such as 2 min ago. Sensors report at intervals, so a few minutes is normal.
View topicAbout the platform
Can I show a floor plan on a wall screen?
Yes. A live floor plan can be shared the same way as a dashboard, via a password-protected link.
View topicAbout the platform
What do the battery and signal icons in Sensor List mean?
They show the battery level and the signal strength of each sensor. You are warned before a battery runs flat, so you can plan a replacement.
View topicAbout the platform
What is a silent sensor, and what does the problem filter show?
A silent sensor has not reported for longer than expected. The problem filter shows only sensors with a problem: silent, low battery, or weak signal.
View topicAbout the platform
Why does a reading in Sensor List show a dash?
That sensor does not measure the parameter, or no reading has arrived yet.
View topicAbout the platform
Why is the last contact time hours old?
Sensors report at intervals, not continuously. If the time keeps growing, the sensor may have gone silent. Check the battery and the placement, or contact support with the sensor ID.
View topicAbout the platform
What is the sensor ID used for?
It identifies the sensor in support cases, in the API, and in CSV downloads. Copy it from the icons at the end of the row in Sensor List.
View topicAbout the platform
What is the AI Assistant, and does it see only our data?
Ask questions in plain language about your own sensor data, such as which rooms had the highest CO₂ this week. Answers come from your organisation's data only.
View topicAbout the platform
Is the AI Assistant the same as the MCP server?
No. The AI Assistant is built into the platform. The MCP server lets your own AI tools query the same data with a key from Administration > MCP Keys.
View topicAbout the platform
How accurate are the AI notes in the PDFs?
They summarise the figures in the report and are guidance only. The numbers, charts, and tables are the documentation; the note is not an accredited assessment.
View topicAbout the platform
What does the number badge on a notification mean?
The number of readings in a row that must be outside the limit before the alert is sent. A higher number means fewer alerts from a short swing.
View topicAbout the platform
Can I be told when a sensor goes silent or the battery is low?
Yes. You are warned before a battery runs flat, and the sensor health digest lists silent and low-battery sensors daily, weekly, or monthly.
View topicAbout the platform
Can I get a mould-risk alert?
Yes. Mould risk is one of the values a notification can watch, alongside temperature, relative humidity, and CO₂.
View topicAbout the platform
Can one notification go to several people?
Yes. Add as many recipients as you need, by email or SMS.
View topicAbout the platform
Why is a parameter card empty on the Status page?
No sensor at that location measures the parameter.
View topicAbout the platform
What does Several scenarios mean on a Status card?
The sensors at that location follow different scenarios, so the target band differs from sensor to sensor.
View topicAbout the platform
What is the difference between the Indoor Climate Report, the Location Report, and the analysis PDFs?
The Indoor Climate Report covers one sensor, on a schedule or for a past week or month. The Location Report covers a whole location, on demand or on a schedule, as a full or a short report. The analysis PDFs (DGNB, EPBD, workplace heat, school CO₂) document a period against a standard.
View topicAbout the platform
Can I send a report to someone who is not a user?
Yes. Recipients are email addresses, so they do not need a login.
View topicAbout the platform
What is the difference between the normal and the simple report format?
The simple format is a shorter version with the key figures. The normal format has the full charts and tables.
View topicAbout the platform
Which languages can a report be in?
Indoor climate reports: Danish, German, or English. The location report also comes in Swedish.
View topicAbout the platform
Where do finished DGNB and EPBD PDFs go?
They stay listed on the analysis page, so earlier reports can be downloaded again.
View topicAbout the platform
Can I add our logo to the PDF?
Branding with your own logo and colours is an Enterprise option. Ask us.
View topicIndoor climate
What parameters does RoomAlyzer measure for indoor climate?
CO₂ (400–5000 ppm), temperature, relative humidity and, depending on the sensor, VOC (TVOC), particulate matter (PM2.5) and illuminance. All parameters are sampled continuously and reported at intervals you configure.
View topicIndoor climate
How accurate are the CO₂ measurements?
Typically ±30 ppm or ±3% of reading, whichever is larger, across the 400–2000 ppm range that matters for classrooms and offices. Sensors self-calibrate against the outdoor background during regular ventilation cycles.
View topicIndoor climate
What CO₂ threshold should we use?
EN 16798 Category II defines 800–1200 ppm as acceptable, and most of our school customers set alarms at 1200 ppm. Where Danish BR18 applies, CO₂ must stay below 1000 ppm during occupied hours; check your local building rules for the equivalent limit in your country.
View topicIndoor climate
Do we need one sensor per room?
Yes, one per room is the rule of thumb. Very large rooms such as auditoriums and sports halls may need two or three sensors for accurate zone coverage.
View topicIndoor climate
How do we document compliance for a workplace inspection?
The platform generates PDF reports with historical readings, exceedances, actions taken and resulting recovery curves, formatted to attach directly to a Danish APV or equivalent workplace assessment.
View topicIndoor climate
Can the CO₂ data drive ventilation automatically?
Yes. The platform exposes live readings via MQTT and REST and can push setpoint hints into BMS systems such as Niagara, Desigo and EcoStruxure. Read more in the MQTT integration guide.
View topicIndoor climate
When does the system switch between summer and winter thresholds?
Automatically. Summer runs from 1 May to 30 September and winter from 1 October to 30 April. In the charts a dashed line marks where the thresholds changed.
View topicIndoor climate
Can one sensor have a different scenario from its location?
Yes. Assign a scenario to the location for the common case, then give an individual sensor its own under Administration > Sensors. The sensor's scenario wins.
View topicIndoor climate
What do ppm, eTVOC, and VTT mean?
ppm is parts per million, the unit for CO₂. eTVOC is the estimated total of volatile organic compounds in the air, in ppb, a measure of odours and emissions from materials. VTT is the Finnish mould growth model, which turns temperature and humidity over time into a mould index from 0 to 6.
View topicIndoor climate
What are dew point and absolute humidity?
Absolute humidity is the amount of water in the air in grams per cubic metre, independent of temperature. Dew point is the temperature at which that air would start to condense. Both help you see whether a change in relative humidity comes from ventilation or from heating.
View topicIndoor climate
What do SQ1 and SQ2 mean in the mould analysis, and how do I change them?
They are the VTT sensitivity classes of the surface. SQ1, very sensitive, covers untreated softwood, paper, textiles, and leather. SQ2, sensitive, covers planed wood, plywood, MDF, plasterboard, and painted wood. Set the class per sensor under Administration > Mould VTT, where you can also exclude a sensor from the analysis.
View topicIndoor climate
Why does energy optimisation show zero waste in summer?
Waste is heating above the lower comfort limit or cooling below the upper one. In a period with neither heating nor cooling there is nothing to waste, so the figure is zero.
View topicIndoor climate
Why can I not see my sensors in the DGNB or EPBD wizard?
The wizard lists sensors that are assigned to a location and measure what the report needs: temperature, relative humidity, and CO₂. For EPBD the location also needs an EPBD scenario.
View topicIndoor climate
Is CO2 at those levels dangerous?
No, not in itself — the levels found in ordinary buildings are far below anything harmful to health. CO2 is used as an indicator: when the figure is high, the room's air is not being changed, and everything else builds up with it — moisture, odours and airborne particles. That usually shows up as tiredness, heaviness and poorer concentration.
View topicIndoor climate
Where should a CO2 sensor be placed?
In the occupied zone — where people actually are — and not right next to a window, a door or an air inlet, where fresh air would fool the reading. One sensor per room is the starting point; large or subdivided rooms may need more.
View topicIndoor climate
Can I be alerted when a room breaches the threshold?
Yes. You set up a notification on the sensor with the threshold and sensitivity you want, and you receive an email or text message when it is breached. The sensitivity determines how long the level has to stay above the threshold before the message goes out — so you hear about real problems, not about every packed meeting.
View topicIndoor climate
Do the same CO2 thresholds apply in every room?
The most widely used thresholds (800/1,200 ppm) apply to offices, schools and similar rooms under EN 16798-1. But a lecture theatre, a sports hall and a server room place different demands — which is why each room is assigned a scenario with thresholds suited to how it is used, and the system colours everything according to those.
View topicIndoor climate
What exactly does EPBD 2024 require on indoor climate?
The directive (EU 2024/1275, Article 13) requires building owners to document the indoor climate as part of the building's performance, with EN 16798-1 as the reference standard. How that plays out in practice depends on national implementation, so the specific obligation for your particular buildings should be settled with your consultant or the relevant authority. The directive applies across EU and EEA markets; in the UK, the same requirements are usually met through certification schemes such as BREEAM, DGNB and LEED and through the domestic EPC rules rather than through the directive itself.
View topicIndoor climate
Which sensors are needed?
At least temperature, humidity and CO2 in every zone to be documented. The number follows the room type — a single office under 50 m² manages with one, while an open-plan office is usually counted at one to two sensors per 100 m².
View topicIndoor climate
Why can't I see my sensors in the EPBD wizard?
Because only sensors with an assigned EPBD scenario are shown. The scenario is what sets which comfort category the room is measured against, and without it the report does not know what to calculate compliance against. It is assigned under Administration → Thresholds.
View topicIndoor climate
How long a period should the report cover?
At least three months gives a statistically representative picture, and for full-year compliance you should report at least once a year. If the climate control is strongly seasonal, quarterly reports give a truer picture than a single annual one.
View topicIndoor climate
Is the report an approval?
No. It documents what has been measured and how that relates to the categories in EN 16798-1. Assessment, approval and any reporting sit with the authority, auditor or consultant — we do not certify, and we do not replace a qualified survey of the building.
View topicIndoor climate
What is a good indoor humidity level?
In rooms where people spend time, 35–65 %RH is a reasonable band. Below 30% the air feels dry, and above 70% the risk of condensation on cold surfaces rises. Museums and archives work to different bands from an office.
View topicIndoor climate
Why is the air so dry in winter?
Because cold outdoor air holds very little water. When it is warmed to room temperature it can hold far more water than it brought with it, and the relative humidity falls. The colder it is outside and the more you ventilate, the drier it gets indoors. It shows clearly when you put outdoor temperature and indoor humidity on the same chart.
View topicIndoor climate
What is the difference between relative and absolute humidity?
Relative humidity is a percentage of what the air can hold at the current temperature — it changes when the temperature changes, even if the amount of water stays the same. Absolute humidity is the actual amount of water in grams per cubic metre. When you want to know whether moisture has genuinely entered the room, absolute humidity is the figure to look at.
View topicIndoor climate
Can the sensor tell me whether mould is coming?
It can tell you whether the climate supports mould growth, and how long it has done so. It cannot see whether mould is already sitting behind a cupboard. A high index is a reason for a physical inspection, not a finding of damage.
View topicIndoor climate
Where should a humidity sensor go if I suspect a cold corner?
The sensor measures the air, not the surface, so put it in the occupied zone close to the exposed area rather than squeezing it in behind the cupboard. The combination of the room's humidity and the dew point tells you how cold a surface has to be before water settles on it — and that is the calculation that shows whether the cold corner is at risk.
View topicIndoor climate
What counts as a deviation?
Time when the reading sits outside the sensor's applicable thresholds — either below or above. If the sensor has been assigned a scenario, the scenario's figures apply, including the difference between summer and winter. Otherwise the sensor's own thresholds are used.
View topicIndoor climate
What is the difference between the longest and the largest deviation?
Longest measures duration: how many hours in a row the room sat outside the band. Largest measures distance: how far from the threshold it went. A room can top one list and not appear on the other at all, and they typically point to different causes.
View topicIndoor climate
Does a red share of 8% mean something is wrong?
Not necessarily. Eight per cent spread across a whole month in a room that sees little use is a different matter from eight per cent falling between 13:00 and 15:00 every weekday. Look at the 24-hour distribution before your team draws conclusions — it is the distribution that points to the cause.
View topicIndoor climate
Can we see deviations for a whole building at once?
Yes. Status can be reported for a whole location rather than a single sensor, and the ranking shows locations against one another until you expand one of them into individual rooms. If your team has limited location access, you only see the locations you have access to.
View topicIndoor climate
Do empty rooms and outdoor sensors count towards the figures?
Outdoor sensors are kept out, so a warm summer's day outside does not contaminate the indoor picture. Rooms standing empty do count, though, if they have sensors and thresholds — which is often the whole point, because a store or a server room has to hold its climate whether anyone is there or not.
View topicIndoor climate
What is a scenario in practice?
A preset set of thresholds for temperature, humidity, CO2, VOC and sound level, tailored to a room type and with separate summer and winter thresholds. It decides when the room shows green, amber or red — everywhere in the system, from the dashboard to the reports.
View topicIndoor climate
Why does my office have different thresholds from the museum store?
Because the two rooms each protect something different. The office follows EN 16798-1, with the focus on human comfort. The store follows preservation standards such as Bizot Green or ASHRAE, with the focus on protecting objects from swings in temperature and humidity. The same climate can be comfortable for people and damaging to a wooden sculpture.
View topicIndoor climate
Can we build our own scenario?
Yes. Under Administration → Thresholds you create a new scenario and define the thresholds for every parameter yourself. Your own scenarios sit in a group of their own, are not shared with other accounts, and have no standard behind them — they are your own figures, and it says so.
View topicIndoor climate
What happens to the old thresholds when I assign a scenario?
The scenario becomes the room's yardstick from then on, and the charts use the catalogue's figures wherever a scenario is assigned. If a sensor has thresholds of its own, they are used only where there is no scenario. If you want to adjust the scenario's figures for that particular sensor, it can be applied and the values then fine-tuned.
View topicIndoor climate
How accurately does a temperature sensor measure?
It depends on the type. Full+ sensor and Mini+ sensor measure to ±0.1 °C, the Temperature sensor to ±0.25 °C, and the older A-series sensors to ±0.3 °C. Drift is under 0.03 °C a year for the newer sensors, so a sensor stays reliable for many years. That is enough for operational monitoring, but it is not an accredited measurement.
View topicIndoor climate
Why does the curve suddenly jump several degrees?
First check whether there is a relocation marker on that day in the chart. If the sensor has been moved to another room, the curve describes two different rooms before and after, and the jump does not belong to the room. If there is no marker, the usual explanations are a window that has been opened, sun on the façade, or a system that has changed its operating mode.
View topicIndoor climate
What about the temperature outside working hours?
That is often the most interesting part. A night setback to 16–17 degrees outside occupied hours is common practice, but it only works if the building can get back to comfort in the morning. With continuous monitoring you can see both: whether the setback actually happens, and whether the rooms are ready when people arrive.
View topicIndoor climate
Do I get SMS or email?
Both are possible, and you choose per rule. Recipients do not have to be users in the system — you can send to a facilities inbox or to an on-call phone. The language is set per rule too, so a German operations partner can get the message in German, even though you may well work in English, Danish or Swedish.
View topicIndoor climate
How do I avoid being told the same thing every day?
Adjust the sensitivity so a brief breach does not count, and consider whether the threshold is set right for that particular room. If it is a recurring pattern you already know about — the meeting room after lunch — it is usually not an alarm, but something to solve with ventilation or meeting scheduling.
View topicIndoor climate
Can I switch the alarms off for a period?
Yes. Every rule has a toggle that turns it on and off without you losing the setup. That is the right approach during refurbishment, a holiday shutdown or while a plant is out of service — better than deleting the rule and trying to remember it afterwards.
View topicIndoor climate
Can I be told about something that is not a single reading?
Yes, for humidity fluctuations. The Bizot fluctuation alert looks at the difference between the highest and the lowest humidity over 24 hours and only responds once the threshold has been crossed for a number of consecutive days. It is sent by email only, and it is intended for collections and materials, not for comfort.
View topicIndoor climate
Who should be the recipient?
Whoever can do something. An alarm to a shared inbox with no owner is not really an alarm at all. In practice two recipients often works best: the operations manager who acts, and a shared inbox so the message is not lost while someone is on holiday.
View topicIndoor climate
Is indoor climate the same as air quality?
No. Air quality is part of the indoor climate — typically CO2 and VOCs — but the indoor climate also covers the thermal side (temperature and humidity) and often sound and light. So when someone says 'poor indoor climate', it can cover four different problems. Ask what they noticed, and measure all three core parameters so your team does not solve the wrong one.
View topicIndoor climate
What is a good indoor climate in numbers?
There is no single answer for every room. An ordinary office under EN 16798-1 category II sits in the green at roughly 22–26 °C in summer, 35–65 %RH and below 800 ppm CO2. A school classroom uses the same CO2 band. A museum store, by contrast, is governed by the preservation of the objects rather than by human comfort. Choose the band according to how the room is used, and follow it during the hours the room is occupied.
View topicIndoor climate
Why can a building be approved and the rooms still feel stuffy?
The Building Regulations set requirements for how a building is designed and constructed, and that is demonstrated with calculations before anyone moves in. The indoor climate in operation is how the rooms behave afterwards — with real people, sun, furniture and habits. The two do not contradict each other. A continuous series of measurements answers the operational question, but it does not replace the documentation from the building control process.
View topicIndoor climate
Do I have to measure every parameter in every room?
Start with temperature, humidity and CO2 in the rooms where people spend long periods and where the complaints come from. VOCs, sound and light matter when chemicals, noise or lighting are part of the problem — not as standard in every store cupboard. One sensor in the occupied zone per room is the starting point; large or subdivided rooms may need more.
View topicIndoor climate
Can we follow the indoor climate without logging in every day?
Yes. The sensor list and the dashboard are for the person who wants to look. Notifications are for the person who just wants to be told when a threshold is crossed. Charts by email and scheduled location reports arrive in the inbox automatically. And the AI assistant under Indoor climate → Tools answers questions like 'what time of day is CO2 highest?' based on your own measurements.
View topicPreservation
Which standard do you follow for preservation climate?
EN 15757 is the European standard we default to; it defines acceptable daily and seasonal variation bands relative to each object's historical climate rather than a single absolute setpoint. DGNB, WELL and local diocese guidelines layer on top.
View topicPreservation
How dense should the sensor coverage be?
One sensor per micro-climate zone. A single nave might need three sensors (chancel, nave, under the organ gallery) because each responds differently to heating and visitor influx.
View topicPreservation
Can you measure inside display cases?
Yes. Our MINI-series sensors fit inside showcases and report wirelessly through the case glass. They're battery-powered so you don't need to breach the case to run cabling.
View topicPreservation
How long do the batteries last?
Three to five years for typical preservation settings (15-minute reporting interval, stable temperature). The platform warns you 60 days before the battery needs replacing.
View topicPreservation
Do you handle travel loggers for loans?
Yes. Small pocket loggers accompany objects on loan and dock back into the platform at the destination, producing a single timeline from storage through transit to final display.
View topicPreservation
How do we present the data to our diocese or board?
Use the preservation report template: a monthly PDF with bands, exceedances, actions and annotations. Most customers send it directly to their diocese conservator or board chair.
View topicPreservation
Why not simply measure against 50% relative humidity?
Because the object is acclimatised to the room it stands in. An abrupt shift to a textbook ideal forces the material through a movement it would not otherwise have had. A stable climate that sits a little away from the ideal is usually better than a quick route towards it.
View topicPreservation
Which material category should I choose?
Choose for the most sensitive thing the sensor is there to protect. Robust (±10%) suits stone, metal and glass. Medium (±7%) suits canvas and paper. Sensitive (±5%) suits wooden panels, inlaid and polychrome wood, and historical objects. If in doubt, the narrower band is the cautious choice.
View topicPreservation
What do I do if the status changes to Stress?
Look at the analysis chart to see where the excursions fall. If they coincide with the start of the heating season, with visitor numbers, with airing, or with a change in the weather, that points straight at the cause. The fix is usually to slow the rate of change — heating more gradually, airing for shorter periods more often, or dehumidifying rather than heating.
View topicPreservation
What does a mould index of 2 mean?
That there is microscopic growth: conditions have been favourable enough for spores to be active, but nothing is visible yet. It is the early warning, and the right moment to do something about the humidity level — not a sign that damage has already been done.
View topicPreservation
At what humidity does mould start to grow?
There is no single limit, because it depends on temperature, material and duration. As a guide, sustained relative humidity above 80% is clearly in the risk zone for sensitive materials, while 65–75% over a long period can be enough. That is precisely why the model calculates the combination over time instead of using a fixed threshold.
View topicPreservation
Do I need to register my sensors?
No. Every sensor with temperature and humidity in the RoomAlyzer Air system is given material class SQ2 automatically and is included in the calculation. Administration → Mould VTT is where you change the class, adjust the drying rate or opt a sensor out.
View topicPreservation
Why is there a dash instead of an index?
Because the figure is still being fetched or calculated in the background. The list refreshes itself after a few seconds. Note that a dash in a report means the fetch failed — not that there is no risk.
View topicPreservation
Can the index fall again?
Yes. If the climate becomes drier or colder, growth is inhibited and the index falls. That is why the trend is part of the assessment: a falling curve means the strategy your team has put in place is working.
View topicPreservation
Is this conservation heating?
No. Classic conservation heating is a system that controls the heat via a hygrostat in order to keep humidity down. Heating waste is an estimate of how much warmer the room has been than preservation required. We calculate — we do not control.
View topicPreservation
How much can we save?
That depends entirely on how far above the setpoint you are and how long your heating season lasts. The analysis shows your own figure for 24 hours, 7 days and 30 days. We do not quote a general savings figure, because it would be a guess about your building.
View topicPreservation
Why does it show zero waste in summer?
Because May to September always counts as outside the heating season. Warmth above target in that period comes from the sun and from internal sources, not from the heating, and it would be wrong to call it heating waste. In the winter months, a seven-day rolling average of the outdoor temperature decides whether it really is heating season.
View topicPreservation
Which strategy should we choose?
The dynamic one is energy-optimal, because it lets the humidity limit follow the risk at the current temperature. The static one is easier to explain and to check. If you have a preservation policy with a fixed humidity limit, static often makes the most sense; if you are looking for the savings, dynamic is where to look.
View topicPreservation
What does it take to get started?
Not much, and it is all in one place in RoomAlyzer Air when you begin: you simply set up sensors measuring temperature and humidity in the room, then enter the building data under Administration → Heating waste — floor area, insulation, heat source and strategy. With those figures, the difference between the measured and the desired temperature can be converted into energy and pounds.
View topicPreservation
How long before the figures mean anything?
It varies. The mould index and the Preservation Index start to make sense after a few weeks. How much history EN 15757 needs before the band is established is on that page. ASHRAE requires twelve months of readings with at least around 8,000 valid hours. The system says clearly when the history is too short, rather than showing a figure that will not hold.
View topicPreservation
Can the analyses be used in buildings without air conditioning?
Yes, and that is often where they are worth the most. A church or an unheated store cannot be controlled with a thermostat, but it can be controlled through behaviour: when to air the room, when to heat for a service, whether to dehumidify. For that there is also the ventilation analysis, a forecast of when it is safe to open the windows.
View topicPreservation
What if one object needs a completely different climate from the rest of the room?
Then the room's figures are not the right answer for that object. Consider a sensor close to it, or a display case with its own climate. The analyses describe the climate the sensor is standing in — they do not know what the room contains, beyond the material class you have set yourselves.
View topicPreservation
Are these the same sensors as for indoor climate?
Yes. Any sensor that measures both temperature and relative humidity can feed into the preservation analyses, and there is no manual sign-up for mould, ASHRAE or Bizot. What separates preservation from indoor climate is not the hardware, but what the figures are held up against.
View topicSpace management
How do occupancy sensors work without identifying people?
We use PIR (passive infrared), mmWave and thermopile sensors that detect motion and heat signatures but can't see faces or identify individuals. No cameras, no badges, no personal data.
View topicSpace management
Is occupancy data personal data under GDPR?
Aggregated room occupancy isn't personal data. Desk-level occupancy combined with hot-desk bookings could be, so we provide role-based access controls and retention settings specifically for that case.
View topicSpace management
How accurate is the occupancy detection?
PIR sensors are >98% accurate for presence detection in rooms up to 40 m². mmWave sensors handle bigger spaces and can count people, typically within ±1 at any given moment.
View topicSpace management
Can we automatically release no-show meetings?
Yes. Combine the PIR signal with a calendar integration (Google, Microsoft 365, Pronestor) and the platform will release the room after a grace period; the default is 10 minutes.
View topicSpace management
Can we monitor a home office?
We strongly advise against it. Employer monitoring of home workspaces is legally fraught and culturally corrosive. Focus on corporate premises and let employees self-report home setups if they wish.
View topicSpace management
How long does the data stay around?
Room-level occupancy is retained for 24 months by default. Desk-level data defaults to 6 months and can be configured per room or per desk to match your works-council agreement.
View topicSpace management
How large should a meeting room be?
It depends on the meetings you actually hold — and that is precisely what the analysis measures. The general rule is that the distribution of room sizes should resemble the distribution of meeting sizes. If most meetings are two to four people and most rooms seat eight or more, there is an imbalance, whatever the total capacity says.
View topicSpace management
Can you measure the number of people in a meeting?
Yes, if the room has a sensor per seat. Then the actual number of people present at the same time is known, and the room can feed into meeting size and the right-sizing analysis. If the room has only a motion sensor, only occupied or free is known, and that is marked clearly on the pages.
View topicSpace management
What are wasted seat hours?
Capacity that was available but never used: the hours when a room was in use with fewer people than it is laid out for. It is the figure that makes the cost of oversized rooms concrete, instead of leaving it to be discussed as a feeling.
View topicSpace management
Can we test a refit before we carry it out?
Yes, that is what the scenario page is for. You put together a hypothetical list of rooms, run it against your historical meetings, and see what share could have gone ahead, how many would have been left without space, and how much floor area and cost is freed up.
View topicSpace management
What period should we analyse?
The pages have a 7, 30 or 90-day selector, and for a decision about floor area 90 days is the minimum — preferably more, so that both holiday periods and busy weeks are included. A single week tells you about that week, not about your meeting culture.
View topicSpace management
How is occupancy measured?
With presence sensors at the seats. Desk sensors know the actual number of people present at the same time, while Motion sensors (PIR) only know occupied or free. Both count towards how often and when something is used — but only per-seat sensors can say anything about numbers, and therefore about size.
View topicSpace management
How long do we need to measure before the figures can be used?
The history is built overnight, so you have figures from the first few days. For a decision about floor area, though, you should have several months, so that both holiday periods and busy weeks are included. The AI assistant works on the last three months by default and widens the window if you ask about a longer period.
View topicSpace management
What if we already have a booking system?
Then you know what was reserved. Measurement tells you what was used, and the difference is often considerable. The two can happily live side by side — the booking controls access, the measurement controls the decision about how much space you need.
View topicSpace management
Can we filter by department?
Yes, using tags on the desks. On the floor plan you can highlight one or more tags so those desks stand out in full colour while the rest are dimmed, and in the charts several tags can be stacked with a combined line on top. If you select several tags, the overlap sums higher than the total — that is deliberate, so shared seats are shown honestly.
View topicWater detection
How fast is the alarm?
From water hitting the sensor to an alarm leaving the platform takes under 2 minutes for NB-IoT-connected sensors. SMS, email, webhook and ticketing integrations then fan out the alarm to on-call staff.
View topicWater detection
What's the false-positive rate?
Well below 1 per 1000 sensor-years in production deployments. Condensation, cleaning and spills can all trigger sensors; we tune thresholds and alarm debouncing to your specific risk profile.
View topicWater detection
How long does the battery last in a water sensor?
Five to seven years in most installations. Sensors are sealed against humidity and rated for placement in basements, plant rooms and under-sink cabinets.
View topicWater detection
Where should we place water sensors?
Under sinks, next to water heaters, near washing machines and dishwashers, at the low points of plant rooms, under raised floors in data centres and at the ends of runs in plumbed ceilings. See the water-detection module guide for a full matrix.
View topicWater detection
Does this lower our insurance premiums?
In many Nordic markets, yes, particularly for commercial property with a history of escape-of-water claims. We help you package the data for your broker.
View topicWater detection
Can we integrate the alarm into our existing SCADA or NOC?
Yes. The platform publishes to MQTT in real time so alarms can flow directly into Niagara, Desigo, Intel NOCs or bespoke Grafana/Prometheus stacks.
View topicWater detection
Can you acknowledge without being a user in the RoomAlyzer Water system?
Yes. The link in the alarm email or text message leads to a public acknowledgement page where you choose a status, write a description and can attach up to three photos. It needs no login, and that is deliberate — the person standing in front of the problem does not always have an account.
View topicWater detection
What happens if nobody responds to the first stage?
After the delay you have set on the stage, the alarm moves on to the next stage with a different recipient group and, if you want, a different channel. You decide the number of stages and the delays between them yourself.
View topicWater detection
Why did we not get a text message?
The most common reason is that the stage is set to SMS while the recipient group has no phone numbers. The system then sends by email instead, and a warning appears under the stage. Use Test stage — it shows you recipient by recipient who was reached and who was skipped.
View topicWater detection
Can different buildings each have their own alarm chain?
Yes. The rule is set per location and covers everything below it, and when an alarm goes off, the rule that applies is the one whose location sits closest. If you have both a rule on the building and one on a particular room, the room's rule is the one that counts.
View topicWater detection
Do the others find out when I have taken the job?
Yes. When someone takes the job or acknowledges the alarm, the other recipients get an email with the same fact box as the original alarm — but the subject line is not a new water alarm, so it is clear that this is an update and not a new incident.
View topicWater detection
How many water sensors does it take?
Fewer than most people think, if they are in the right places. Start where a drip gets expensive: plant rooms, below-ground rooms, under white goods, at the risers and in rooms above something valuable. One sensor in the right place beats five put wherever there happened to be room.
View topicWater detection
What is a silent sensor?
A sensor that has not sent data within the number of hours you have set as the silent threshold. It is not an alarm about water, but a warning that you can no longer rely on it. The cause is usually a flat battery, a sensor that has been moved, or a signal problem.
View topicWater detection
Can we see the sensors on our own floor plan?
Yes. Floor plans are uploaded under Administration, and the water sensors are placed as dots on them. The floor plan selector lists only the drawings that actually have a Water detector placed on them, with the number of dots beside the name.
View topicWater detection
Does the system shut the water off when the alarm goes?
No. RoomAlyzer Water registers and raises the alarm — it does not control valves. Automatic shut-off requires a separate installation. What it does give you is a very short time from water contact to message, and that is usually where the biggest share of the damage reduction lies.
View topicSensors
Which sensors do you supply?
Our portfolio is organised in four lines: RoomAlyzer Air (climate sensors such as CO2, Full+, Humidity, Mini+, Mini+ PIR, Outdoor and Temperature), RoomAlyzer Space (Desk, Motion, Open/Close and Touch), RoomAlyzer Water (Water detector and Water rope) and Miscellaneous (Cloud connector and Range Extender and Bracket). Download product sheets from the sensors section.
View topicSensors
Do the sensors need calibration?
CO₂ sensors self-calibrate against outdoor levels; humidity sensors drift about 1% RH per year; temperature sensors are stable for their lifetime. We recommend a factory recalibration every five years for preservation-critical deployments.
View topicSensors
What's the typical battery life?
Three to seven years depending on sensor type, reporting interval and ambient temperature. The platform shows a battery gauge for every sensor and predicts replacement dates.
View topicSensors
Where can I put the sensors?
Anywhere with NB-IoT coverage. Indoors, place 1.1–1.7 m above the floor, away from direct sunlight, outlets and windows. The sensor placement guide covers the details for each room type.
View topicSensors
Are the sensors CE-marked?
Yes. All our sensors carry CE marking and comply with the Radio Equipment Directive (RED), the Low Voltage Directive (LVD) and the EMC Directive.
View topicSecurity and privacy
Where does the data live?
European cloud infrastructure with data residency inside the EU by default. The operational database and all backups stay in the region you select at onboarding.
View topicSecurity and privacy
Are you GDPR-compliant?
Yes. We act as data processor for customer data and provide a standard DPA with subprocessor list, audit rights and breach notification commitments. Data subject requests flow through the customer.
View topicSecurity and privacy
Do you hold security certifications?
Yes, we are ISO 27001 certified and undergo annual penetration testing by an independent firm. Reports are available under NDA.
View topicSecurity and privacy
How is data encrypted?
TLS 1.3 in transit, AES-256 at rest. Sensor-to-cloud traffic is encrypted in transit; platform API connections use TLS 1.3.
View topicSecurity and privacy
Can we self-host?
Yes, enterprise customers can run RoomAlyzer on their own infrastructure (Kubernetes or managed EKS/AKS). We maintain the Helm charts and provide the same support coverage as the hosted platform.
View topicPricing and support
What does RoomAlyzer cost?
A combination of a per-sensor annual subscription and a one-off hardware cost. Typical per-sensor subscriptions land between €40 and €80/year, with sharp discounts at portfolio scale.
View topicPricing and support
What's included in the subscription?
Platform access, dashboards, mobile app, alarms, API, integrations, support and software updates. Hardware replacement under warranty is included; replacement batteries are sold at cost.
View topicPricing and support
Are there setup fees?
Enterprise deployments include a fixed-price onboarding: site survey, floor-plan import, account configuration and staff training. Smaller deployments (under 50 sensors) typically don't need formal onboarding.
View topicPricing and support
What are the contract terms?
Default contracts run annually with 60 days' notice. Three- and five-year contracts come with price guarantees and deeper discounts.
View topicPricing and support
Can we invoice as a public-sector customer?
Yes. We serve Danish, Swedish, Norwegian and German public-sector customers directly and can invoice through standard e-invoicing channels (EHF, PEPPOL and OIOUBL in Denmark, or your local equivalent elsewhere).
View topicPricing and support
Do you offer pilot pricing?
Yes. A 30- or 90-day pilot with up to 20 sensors can be set up under a short-form agreement, billed monthly, with full refund if you decide not to proceed.
View topicPricing and support
What's in the box?
Pre-configured sensors paired with your account, gateways (if ordered), mounting accessories and a printed quick-start guide. Everything is labelled and scannable from the mobile app.
View topicPricing and support
How long does installation take?
30 seconds per sensor (peel, stick, press) plus gateway placement (5 minutes each). A 100-sensor, 3-gateway school deployment typically takes one technician one afternoon.
View topicPricing and support
Who installs the sensors?
Your caretaker, your FM partner or us, whichever suits you. We provide video guides, and the mobile app walks the installer through QR scan, placement photo and signal-strength verification.
View topicPricing and support
Do we need to run cables?
No. Sensors are wireless and battery-powered. Gateways need mains power and either Ethernet or a SIM; mains is usually the only wiring required.
View topicPricing and support
What if we move a sensor later?
Rescan its QR code in the mobile app and assign it to the new room. History stays with the old room and new readings accumulate in the new one.
View topicPricing and support
What are the support hours?
09:00–17:00 CET on working days via email, chat and phone. Critical alarms have 24/7 response on enterprise plans, the on-call engineer is paged for platform-wide incidents.
View topicPricing and support
What's the SLA?
Response within 4 business hours for standard incidents and within 15 minutes for critical production incidents on enterprise plans. Full resolution SLAs vary by severity, see the SLA page for the details.
View topicPricing and support
Where's the documentation?
At support.iot-fabrikken.com, with getting-started guides, integration walkthroughs and a searchable FAQ. The platform also has inline help for every screen.
View topicPricing and support
How do I report a bug?
Use the in-app feedback form or email support@iot-fabrikken.com. Include the screenshot, the URL and a rough timestamp, we'll take it from there.
View topicPricing and support
Do you offer training?
Yes. Every new customer gets a 90-minute kick-off session and we run quarterly webinars for admins. Enterprise customers get dedicated onboarding and yearly refresher training.
View topicNo results. Try adjusting your search or filter.
Didn't find your answer?
Ask us directly: every question gets turned into future FAQ content.
